g444 Privacy Policy

When you interact with the g444 Platform — whether browsing as a guest, registering an account, making a deposit, or contacting support — we may collect the following categories of personal data:

Identity Data: Full legal name, date of birth, gender, nationality, and copies of government-issued identity documents (National ID card, passport, or equivalent) submitted during account verification (KYC).

Contact Data: Email address, mobile phone number, and residential address, including city and division within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar).

Account Data: Username, encrypted password, account registration date, account status, responsible gaming settings, self-exclusion status, and communication preferences.

Financial Data: Deposit and withdrawal transaction records, payment method identifiers (bKash mobile number, Nagad account reference, Rocket number, bank account details), transaction timestamps, and amounts in BDT. We do not store full card numbers or CVV codes. Payment card data is handled exclusively by our PCI-DSS-compliant payment processors.

Gaming & Betting Data: Game session history, bet amounts, wager outcomes, bonus usage, tournament participation, sports betting selections, and real-time gaming activity logs.

Technical Data: IP address, device type and model, operating system, browser type and version, screen resolution, mobile network operator, time zone (Bangladesh Standard Time, UTC+6), and unique device identifiers.

Usage Data: Pages visited, navigation paths, session duration, click events, search queries within the Platform, and feature interactions.

Communications Data: Records of live chat sessions, emails, and any other correspondence between you and the g444 support team, including timestamps and agent notes.

g444 collects personal data through the following channels:

• Direct Registration: Information you provide when creating your g444 account, completing identity verification, or updating your profile settings.
• Transaction Processing: Data generated when you initiate a deposit or withdrawal, including data passed from payment processors such as bKash, Nagad, Rocket, and Upay.
• Platform Usage: Data generated automatically as you navigate the Platform, play games, place bets, or interact with features.
• Device & Browser: Technical data collected automatically via cookies, server logs, and similar tracking technologies when you access the Platform from any device.
• Customer Support: Information you share when contacting our support team via live chat, email, or any other support channel.
• Third-Party Verification: Identity and fraud-check data returned by third-party KYC and anti-money-laundering service providers where we use such services to fulfil compliance obligations.
• Referral Programmes: If you arrive at g444 via an affiliate or referral link, we may record the referring source for attribution and promotional accounting purposes.

g444 uses the personal data we collect exclusively for the following purposes:

• Account Administration: Creating, managing, and maintaining your g444 account, including password resets, profile updates, and account closure processing.
• Identity Verification & KYC: Verifying that you are aged 21 or above and confirming your identity in order to comply with responsible gaming and anti-money-laundering obligations before processing withdrawals.
• Payment Processing: Facilitating deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer) and maintaining transaction records.
• Gaming Services: Delivering games, tracking bet outcomes, calculating and crediting winnings, applying bonus offers, and maintaining accurate account balance records.
• Responsible Gaming: Monitoring gaming behaviour to identify signs of problem gambling, enforcing deposit limits and self-exclusion settings, and proactively contacting players where responsible gaming concerns are identified.
• Fraud Detection & Security: Identifying suspicious account activity, preventing multi-accounting, detecting bonus abuse, and protecting the Platform and its players from fraud and cybersecurity threats.
• Customer Support: Responding to your enquiries, resolving disputes, processing complaints, and improving support quality through session review.
• Platform Improvement: Analysing aggregated, anonymised usage data to identify technical issues, improve navigation, optimise game performance, and develop new features.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted in to marketing communications. You may withdraw this consent at any time.
• Legal & Regulatory Compliance: Meeting obligations imposed by applicable law, including record-keeping, reporting, and responding to lawful requests from competent authorities.

g444 processes your personal data on the following legal bases, depending on the nature and purpose of the processing activity:

• Contractual Necessity: Processing required to create and manage your account, process transactions, and deliver the gaming services you have requested under the g444 Terms & Conditions.
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements, including age verification, anti-money-laundering checks, and record-keeping obligations.
• Legitimate Interests: Processing carried out in pursuit of g444's legitimate business interests where those interests are not overridden by your privacy rights — including fraud prevention, platform security, and service analytics. We conduct a proportionality assessment before relying on this basis.
• Consent: Processing based on your freely given, specific, and informed consent — in particular, the sending of marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

g444 does not sell your personal data. We share personal data only with the following categories of third parties, and only to the extent necessary for the stated purpose:

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank — to process your deposits and withdrawals securely.
• KYC & Fraud Prevention Providers: Identity verification and anti-money-laundering service providers engaged by g444 to perform regulatory compliance checks.
• Game Studios & Technology Providers: Certified game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — who may receive session data necessary to operate their games within the Platform. These providers operate under strict data processing agreements with g444.
• IT Infrastructure & Hosting Providers: Cloud hosting, database management, and cybersecurity service providers who process data on our behalf under binding confidentiality obligations.
• Legal & Regulatory Authorities: Competent government bodies, law enforcement agencies, or courts of competent jurisdiction where g444 is required by law to disclose player information.
• Professional Advisers: Legal counsel, auditors, and accountants who require access to data in the course of providing professional services to g444, subject to professional confidentiality obligations.

The g444 Platform uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your preferences, and to collect anonymised analytical data that helps us improve the player experience.

Essential Cookies: Required for the Platform to operate. These include session authentication cookies, security tokens, and load-balancing cookies. Disabling essential cookies will prevent you from logging in or using core Platform features.

Functional Cookies: Store your preferences such as language settings, last visited game category, and responsible gaming notification acknowledgements. These cookies improve convenience but are not strictly necessary.

Analytical Cookies: Collect anonymised data about how players navigate and use the Platform, including page view counts, session durations, and feature engagement. This data is used exclusively for internal service improvement and is never linked back to individual player identities.

What We Do Not Use: g444 does not deploy third-party advertising cookies, retargeting pixels, social media tracking tags, or any cookie whose purpose is to track your behaviour across external websites for commercial profiling.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain functional cookies may affect the performance or usability of some Platform features.

g444 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

• Account & Identity Data: Retained for the duration of the account and for a period of five years following permanent account closure, to meet anti-money-laundering record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five years from the date of each transaction in accordance with financial record-keeping obligations.
• Gaming & Betting History: Retained for the duration of the account and for three years following account closure.
• KYC Documents: Retained for five years following the completion of the verification process or account closure, whichever is later.
• Support Communications: Retained for two years from the date of each interaction, unless the matter is subject to an ongoing dispute or legal proceeding.
• Analytical & Usage Data: Aggregated and anonymised within 12 months of collection; anonymised data may be retained indefinitely for trend analysis.
• Marketing Consent Records: Retained until you withdraw consent, plus one additional year as evidence of prior consent.

When data is no longer required and retention obligations have been met, g444 will securely delete or irreversibly anonymise it.

g444 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security programme includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the g444 Platform.
• AES-256 encryption for sensitive data fields stored in our databases, including payment identifiers and KYC document references.
• Role-based access controls ensuring that only authorised personnel with a legitimate business need can access player data.
• Regular internal and third-party security audits and penetration testing of Platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems that process player data.
• Continuous intrusion detection and 24/7 security monitoring of Platform infrastructure.
• Formal data breach response procedures, including notification protocols in the event of a confirmed breach affecting player data.

While we apply rigorous security practices, no internet-based platform can guarantee absolute security. You are also responsible for maintaining the security of your account credentials. If you suspect that your account has been accessed without your authorisation, contact g444 support immediately at [email protected].

As a g444 account holder, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your request. We will acknowledge your request promptly and provide a substantive response within a reasonable timeframe.

• Right of Access: You may request a copy of the personal data g444 holds about you, along with information about how it is used and with whom it has been shared.
• Right to Rectification: You may request that inaccurate or incomplete personal data held by g444 be corrected or updated.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that data subject to mandatory retention periods (e.g., financial records, KYC documents) cannot be deleted before those periods expire.
• Right to Restrict Processing: You may request that we temporarily suspend the processing of your personal data in certain circumstances, such as while a rectification request is under review.
• Right to Data Portability: You may request that we provide your account and transaction data in a structured, machine-readable format for transfer to another service provider where technically feasible.
• Right to Object: You may object to the processing of your personal data where we rely on legitimate interests as our legal basis, or at any time where your data is used for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time by updating your notification preferences in account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

The g444 Platform is strictly intended for adults aged 21 years and above. g444 does not knowingly collect or process personal data from any individual under the age of 21. If we become aware that personal data has been collected from a person under 21 — whether through a misrepresentation made during registration or any other means — we will immediately suspend the associated account, permanently delete all related personal data, and reverse any financial transactions where possible.

If you are a parent or guardian and believe that a minor in your care has created a g444 account or provided their personal data to the Platform, please contact us immediately at [email protected] so that we can take swift and appropriate action.

g444 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players via email or an in-platform notification at least 7 days before the revised Policy takes effect, where reasonably practicable. The "Effective Date" at the top of this Policy will be updated to reflect the date of the most recent revision.

Your continued use of the Platform after a revised Policy becomes effective constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you must cease using the Platform and contact support to request account closure.

We encourage you to review this Policy periodically to stay informed about how g444 collects, uses, and protects your personal data. Previous versions of this Policy are available on request.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by g444, please contact our support team using the details below. We are committed to responding to all privacy-related enquiries promptly and transparently.

• Email: [email protected] — please include "Privacy Enquiry" in the subject line.
• Live Chat: Available 24 hours a day, 7 days a week via the g444 Platform.
• Response Time: We aim to acknowledge all privacy-related requests within 2 business days and provide a full response within 14 business days. Complex requests may require additional time, in which case we will communicate an estimated resolution date.

For matters relating specifically to responsible gaming, account self-exclusion, or deposit limits, please also visit our Responsible Gaming page, which contains dedicated guidance and self-help tools available to all g444 players.